VŠEOBECNÉ OBCHODNÍ PODMÍNKY

General Terms and Conditions

1. General provisions

1.1. The general terms and conditions contained in this contract are valid from 1 January 2024. Changes can only be made in writing by agreement of both contracting parties. We conclude all contractual relations with you in accordance with the legal system of the Czech Republic, legal relations not expressly regulated by the contract and business conditions are governed by the Civil Code and the Act on Consumer Protection as amended. Contracts are concluded in the Czech language.

1.2. The contracting parties are Český Fortel s.r.o., Na Plzeňce 165, 25229, Dobřichovice ID: 26178770 as the operator of the Terasa Cibulka Pension (hereinafter referred to as the operator) and the user of the operator's services (hereinafter referred to as the client).

1.3. The services of the operator are recreational or business stays (accommodation in a boarding house) and related services provided by the operator or contractual partners. The exact specification of the stay is contained in the confirmation of your stay from the operator, which the client receives after confirming the reservation. The subject of the contract is the provision of accommodation, rental and services to the client within the agreed scope and according to the graphic display on these pages or the pages of the accommodation intermediary.

1.4. A boarding house is an accommodation facility in which the client is accommodated on the basis of an order - concluded contract. The contract is concluded by confirming the order and paying the required deposit. The order can be made by phone, email info@vinocibulka.cz or via online reservation at www.terasacibulka.cz . The reservation and order form always contains information about you and the ordered service. The contract with you is concluded by sending your order (not after confirming the order). By sending the order, you confirm that you agree to the use of means of distance communication when concluding the contract, that you have been informed in advance about all the details of the contract, that you have familiarized yourself with the terms and conditions, which are an integral part of the purchase contract, and that you agree with them. Our company considers the information provided about you in the order to be correct. We exclude the acceptance of an offer with an addition or deviation. By using the services provided, the client agrees to the full wording of these terms and conditions, if the client does not agree with any part of the terms and conditions, he is not entitled to use the service. The provider reserves the right to change the OP. The change will always be published at least 15 calendar days in advance.

1.5. The client may not use a false name when using the services. The client, who uses the services on behalf of a third party, is responsible for the correctness of the entered data.

2. Time limitation

The contractual relationship between the operator and the client is established by confirming the stay order by phone, email or using online reservations, in particular the arrival time specified by the client and agreed by the operator if it is outside the usual time of arrival at the accommodation, i.e. from 2:00 p.m., and at the same time by paying the price of the stay, or advances, in terms of payment terms. The contractual relationship ends after the end of the period of stay until 10:00 a.m. on the day of departure, when the claim period expires.

3. Booking a stay

The client can order the stay electronically on the website www.terasacibulka.cz , by e-mail: info@vinocibulka.cz . In the case of an electronic order, the operator undertakes to notify the client within 48 hours at the latest of the acceptance of his stay and issue him the necessary documents (confirmation of stay, invoice in electronic form). The client can also order the stay electronically on the intermediary's website. In the case of using the services of an intermediary, the intermediary issues a confirmation of the reservation. Other terms and conditions are governed by the terms and conditions of the operator.

4. Protection of personal data

The protection of your privacy when processing personal data is an important matter for us, which we take into account in our business processes. We process personal data that is obtained during a visit to our website in accordance with Act No. 101/2000 Coll. on the protection of personal data.

4.1. The seller fully respects the confidential nature of your data, which you fill in the order and provide to the company Český fortel s.r.o. The data is secured and protected against misuse. We use them to implement the entire business, including the necessary accounting operations, issuing tax documents, identifying your non-cash payments and for communicating with you, i.e. all customer administration. This data is stored in a database with strict security against misuse and is not provided to third parties. This data will not be used for marketing purposes.

4.2. Upon request, Český fortel s.r.o. will, if possible, immediately notify you in writing whether and what personal data it has recorded about you. If, despite our efforts to ensure that the data is correct and up-to-date, incorrect information is recorded, we will correct it upon request. If you have questions regarding the processing of your personal data, you can direct them to info@vinocibulka.cz , where we are available not only in the case of a request for information, but also in the case of suggestions or complaints. We are bound by confidentiality.

4.3. Collection and processing of personal data: If you visit our website, our web servers record in a standard way the IP address assigned to you by the Internet service provider, the website from which you visit us, the website you visit with us, as well as the date and duration visits. Personal data will only be recorded if you provide it to us of your own free will, for example as part of registration or for the execution of a contract. Transfer of personal data to state institutions and authorities follows only within the framework of binding legal regulations.

4.4. Consent to the processing of personal data: By filling out the sales form, the customer agrees to the inclusion of personal data filled in by him in the database of the company Český fortel sro, Na plzeňce 165, 25229, Dobřichovice, IČ: 26178770 as administrator.

4.5. Cookies: Český fortel s.r.o. uses cookies. Cookies are small "files" that are stored on your hard drive. This leads to easier navigation and ensuring a high level of user comfort of the website. Cookies can be used to determine whether you have already visited our website from your computer. Only cookies on your computer are identified. You can deactivate the use of cookies in your internet browser.

5. Price of stay

The price of the services is indicated on the selected web interface of the seller. Regarding payments made on the basis of the contract, the seller will issue the customer a tax document - an invoice, which serves as proof of the purchase of the service. The operator is a VAT payer. The resulting price of the stay is based on the client's requirements for the stay and is compiled based on the current price list of the operator's services. The operator reserves the right to adjust prices in the event that, during the period from price determination to completion of the stay, there are changes in legislative and tax regulations and other changes due to so-called "force majeure".

6. Payment terms

6.1. The client receives a confirmation of stay, an invoice for accommodation, which must be paid to the account number by the due date (usually within 14 days) or by making a cash payment or additional payment on the spot. If the invoice is not paid within the given term, the order will be automatically cancelled. The variable symbol is indicated on the invoice. For all forms of non-cash payments, crediting the payment to the operator's account or cash payment at the start of the stay or use of the services provided or the operator's premises is decisive for authorization to use the services.

YOU CAN USE THE FOLLOWING PAYMENT OPTIONS:

by bank transfer based on the invoice
in exceptional cases ready on the spot

6.2. The payment is one-time. The customer is obliged to pay the price together with the indication of the correct variable payment symbol, otherwise the seller will not be able to identify the payment and provide the required performance on time.

6.3. The invoice is due within 14 days from the conclusion of the contract (from the date the invoice is issued), or until the arrival of the accommodation, if the date is closer to the due date of the invoice, unless otherwise stated. The client's obligation to pay the price for the service is fulfilled when the relevant amount is credited to the seller's account.

6.4. In case of delay in payment of any amount (accommodation price), the reservation will be cancelled.

7. Obligations of the client

7.1. To provide the operator with all the details necessary for the proper provision and provision of services, in particular to fill out the stay order truthfully and completely, and to provide the operator with documents, i.e. an identity card or passport.

7.2. Pay the payment for the stay by the specified date by paying the invoice, advance payment and additional payment for the ordered services upon arrival at the accommodation.

7.3. the client is obliged to comply with the accommodation regulations of the operator in the points listed below:

Smoking is prohibited in the guesthouse
Parking of clients' vehicles in the immediate vicinity of the guesthouse is not possible free of charge.
The use of hotel facilities is allowed to persons who are not affected by infectious diseases.
The guest uses the room for the period agreed upon upon arrival. If the period of stay has not been agreed otherwise, check-in at the accommodation is from 2 pm to 5 pm (after 5 pm the stay is canceled and the apartment can be offered to another client - unless later check-in is agreed in advance), on the last day of the stay the guest vacates the room no later than 10 hours. If the operation of the guesthouse allows, it is also possible to arrange a later time for the room to be released.
In the period from 10:00 p.m. to 7:00 a.m., the guest is obliged to keep quiet at night.
In the room, the guest may not move the equipment and equipment, carry out repairs or any interventions in the electrical network or other installations without the consent of the owner.
It is not allowed to use your own electrical appliances (e.g. kettles, stoves, toasters, etc., but only appliances from the boarding house. The exception is shavers and massagers, hair dryers, curling irons and chargers. The guest is responsible for the use of permitted appliances and is liable for any damage caused their operation.
It is forbidden to cover the heating with anything.
When leaving the room, the guest is obliged to close the water taps, turn off the lights, turn off the TV, close the windows and hand over the key at the end of the stay.
For safety reasons, it is not allowed to leave children unattended in the room and other areas of the guesthouse. Parents are responsible for the safety of their children in all areas of the boarding house.
The guest is fully responsible for damages caused to the property of the guesthouse.
Small pets can be placed in the premises of the guesthouse only with the consent of the owner, and only in ground-floor apartments No. 1 and 3.
The owner of the animal is obliged to prove that it is in good health by presenting a valid vaccination certificate.
Animals are not allowed to be left in the room without the supervision of their owner.
Animals may not lie on the bed or other equipment for guests, they must have their own litter.
Do not use showers or sinks to bathe or wash animals.
Inventory that serves guests may not be used to feed animals.
The owner of the animal is responsible for keeping quiet at night from 10:00 p.m. to 7:00 a.m.
It is forbidden to walk dogs in the premises of the boarding house and for safety reasons they must be on a leash.
The guesthouse is not responsible for items brought into the guesthouse by the guest, or for damage to items left behind. The boarding house is only responsible for money and valuables if it has taken them into safekeeping against confirmation. Pension Terasa Cibulka does not provide this service.
The guest arrives at the time when the reservation starts to take over the accommodation. If he does not arrive at the agreed time and does not agree with the accommodation provider on other terms, his reservation for that date is forfeited.

8. Cancellation of stay

8.1. Cancellation of stay (so-called "cancellation of stay"), or cancellation of the stay order, the client is obliged to do so in writing, to attach the relevant part of the binding application for stay and confirmation of payment, and to deliver said documents to the operator in person or by registered letter or electronically. For the determination of the cancellation fee, the date of cancellation with the operator is decisive - for personal - the date of sending the email and, when sent by letter, the date of receipt of the letter.

8.2. In case of cancellation of the stay by the client, the operator charges cancellation fees (contractual fines). Cancellation fees are charged for each registered person and are expressed as a percentage of the total price of the stay. If the stay is cancelled, the deposit will be forfeited in favor of the guesthouse and the right to its return will cease.

Cancellation conditions applicable to the cancellation of the accommodation reservation by the guest:

1. The accommodation provider undertakes not to charge cancellation fees in case of cancellation of the reservation within 30 days before the announced arrival.

2. If the reservation is canceled 29-20 days before arrival, 30% of the total price of the stay will be charged as a cancellation fee.

3. If the reservation is canceled 19 - 10 days before arrival, 50% of the total price of the stay will be charged as a cancellation fee.

4. If the reservation is canceled 9-6 days before arrival, 75% of the total price of the stay will be charged as a cancellation fee.

5. If the reservation is canceled 5 days before arrival or on the day of arrival, 100% of the total price of the stay will be charged as a cancellation fee.

In case of cancellation due to unavoidable events (death in the family, hospitalization of the customer or a member of his family, serious illness, natural disaster), no cancellation fee is charged. The customer is obliged to document the above-mentioned facts with a written document to the accommodation provider within 3 days of their occurrence at the latest. These cancellation conditions are valid for individual guests as well as for group bookings. In case of non-payment of the deposit, from which the cancellation fees could be deducted, the accommodation provider has the right to send the customer an invoice in the amount of the cancellation fees.

8.3. No fee is charged for changing the identity of the client.

8.4. If the client cancels participation in the stay, or cancels the stay order, the operator is obliged to return the amount paid to the client, less the relevant cancellation fee, within 14 days of receiving the documents specified in point 8, paragraph 1. Financial advances are returned in the form of a bank transfer to the account number specified by the client. Transaction costs associated with the refund of funds are charged to the client.

9. Exclusion of the client from the stay

A client who, during his stay, violates the legal regulations of the Czech Republic, does not respect the accommodation rules, refuses to follow the legitimate requirements and instructions of the operator, verbally attacks the representative of the operator, damages property in the accommodation facility and restricts the rights of the operator by his behavior, may be excluded from the continuation of the stay, while the right to compensation for unused services ceases.

10. Withdrawal from the contract by the seller

The seller is entitled to withdraw from the purchase contract without undue delay if he discovers that the other party has breached the contract in a substantial way. For the purposes of this Agreement, the following shall be considered a material breach of this Agreement:

delay by the customer in payment of the purchase price
non-compliance with the reserved date

11. Changes to agreed services

11.1 If extraordinary circumstances and circumstances occur as a result of so-called "force majeure", the operator may cancel the stay or change it (date, price) in agreement with the client. If the client's stay has already started, the operator has the right to payment for the services provided so far.

11.2 When the stay is canceled by the operator, the operator is obliged to notify the customer of this fact immediately, to return the paid sum in full within 5 days and, if the customer requests it, to preferentially assign him to a free place in another stay of his choice.

11.3 In the case of major changes – a change in the date of the stay, an increase in the price of the stay by more than 10%, the operator is obliged to request the client's consent and to set a reasonable deadline for him to comment on the change. In the case of the mentioned major changes to the program, the client has the right to withdraw from the contract without a cancellation fee and without financial claims against the operator. If the client does not notify the withdrawal from the contract within the specified period, the operator will be deemed to have agreed to the change.

12. Claims procedure

12.1. In the event of a complaint, the client is obliged to submit his claims for defects without undue delay directly to the representative of the service provider during the stay, at the place of stay, preferably when starting the accommodation and using the services so that they can be eliminated on the spot. If this is not possible, make a written complaint with the operator. This protocol is the basis for resolving complaints. The protocol is usually drawn up in two copies (1 for the operator and 1 for the client) and must be signed by both the client and the operator.

12.2. If the claim is not filed immediately or as soon as possible on the part of the operator and the client, the customer's right to compensation for later incurred damages, which could have been prevented by timely filing, is reduced or terminated. In the case of accommodation, damages and pecuniary or non-pecuniary damage caused by the client's fault or complicity are not considered the subject of a complaint.

12.3. If the client does not use the ordered services for subjective reasons, he is not entitled to compensation or a discount.

12.4. Complaints and comments from the client that relate to the contractual relationship concluded between the client and the provider are handled by the provider, the client can submit complaints to the address info@vinocibulka.cz . If the content of the complaint is a complaint, the complaint will be handled as a complaint. Clients can also address their complaints to supervisory and state supervision authorities, the Czech Trade Inspection or the Office for Personal Data Protection. All legal disputes arising in connection with the purchase contract will be settled in civil court proceedings by the general courts of the Czech Republic, the consumer has the right to an out-of-court settlement, the subject of out-of-court settlement according to Act No. 634/1992 Coll., on consumer protection, is the Czech Trade Inspection. All details on the out-of-court settlement can be found on the website of the Czech Trade Inspection www.coi.cz

13. Final Provisions

If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations. The seller reserves the right to adjust other rights and obligations of the contracting parties beyond the scope of these terms and conditions for selected products. These rules will always be listed on the website of the respective product and take precedence over the provisions of the OP. The purchase contract, including the terms and conditions, is archived by the company in electronic form and is not publicly accessible. If some provision of the OP turns out to be invalid, this will not affect the validity of the OP as a whole. The contractual relationship between the client and the operator is governed by the relevant provisions of Act No. 513/91 Coll., Commercial Code, as amended and supplemented. These terms and conditions are displayed on the provider's website. This current version of the terms and conditions is valid and effective from 1 January 2024. Thank you for taking the time to read the terms and conditions. Information for buyers: in the event of a change to the terms and conditions, the terms and conditions that were in effect on the date of purchase are valid. Český fortel sro, Na Plzeňce 165, 25229, Dobřichovice, info@vinocibulka.cz , mobile: 724118816